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Public Services |
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 Directions for Service Manners as Promoted by National Land Surveying and Mapping Center, Ministry of the Interior
I.For promoting service manners and enhancing the quality of public services to build a new image of good governmental services, the National Land Surveying and Mapping Center, Ministry of the Interior (hereafter referred to as “the NLSc”) defines the following guidelines to be taken by all employees.
II. The NLSC’s unit supervisors should urge his/her subordinates to keep the following basic manners during services:
| 1. |
Attitude:
When handling all kinds of issues related to interacting with the general public, be mindful of communication skills. Keep the answers to the point and in detail with kind attitude and courteous manners. |
| 2. |
Telephone manners:
（1） The phone should be picked up as soon as it rings and proper greetings in the name of the unit should be presented. Sincere thanks and farewell should be expressed at the end of conversation.
（2） When answering people’s questions, keep the answers to the point and in detail with sincere attitude and voices. Kindly and proactively provide people with relevant information. |
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III. |
Dress and appearance:
（1） Should dress neatly and cleanly, with proper and decent appearance.
（2）Should wear working uniform and badge while conducting field services.
Each employee should be constantly evaluated on the afore-described basic service manners, with results to be included for year-end performance evaluation.
For implementation of good telephone manners as described in II-2, the Secretary Office should conduct at least two sampled test per month, with test results to be published on the NLSC’s web pages.
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