National Land Surveying and Mapping Center

item picture Operation Directions for Handling People’s Verbal Petitions by National Land Surveying and Mapping Center, Ministry of the Interior

I.	For enhancing the quality of public services and effective handling of people’s verbal petitions, the National Land Surveying and Mapping Center, Ministry of the Interior (hereafter referred to as “the NLSC”) implements the following procedures.
II.	People’s verbal petitions should be handled as described in the following. 1. Petition made to the NLSC: The designated personnel should, based on people’s petition, fill out the “Handling Records for People's Verbal Petitions by National Land Surveying and Mapping Center, Ministry of the Interior” and ask the petitioner to sign on it after reading it thoroughly or being read aloud on the contents. The signed petition should be registered for records in the Secretary Office. 2. Petition made to the Survey Team or Surveying Regional Office: The designated personnel should fill out the “Handling Records for People's Verbal Petitions by National Land Surveying and Mapping Center, Ministry of the Interior” in accordance with the aforementioned method, before submitting the record to the Team’s Office and faxing to the NLSC’s Secretary Office for records. 3. The received case should be handled in the following methods: （1） case involving ethics should be turned over to the Civil Services Ethics Offices for investigation, with results to be mailed to the petitioner; （2）case involving the NLSC should be dispatched to responsibility unit for studying and handling, with results to be mailed to the petitioner; （3）case involving the Surveying Team should be handled with results to be mailed to the petitioner; （4）case involving service attitudes or complaints should be investigated and handled by each unit’s supervisor. For case involving communication skills, related personnel should be gathered（to meet）for review and improvement, with meeting conclusion to serve as future references.
IV.	People’s verbal petition should be handled immediately, with duration of handling not exceeding six working days in principle. In case of not being able to finish the case within the expected period due to certain reasons, it is necessary to get supervisor’s approval for extending of handling period and to notify the petitioner in writing on the progress and the reason for extension.
V.	The handling results should be mailed to the petitioner and posted on the NLSC’s web pages.
VI.	The process of handling people’s verbal petitions is as shown in the attached flow-chart.